This Privacy Policy ("Policy") is issued by PG77 ("PG77", "We", "Us", "Our"), the operator of the online gaming and sports betting platform accessible at pg77.buzz ("the Platform", "the Website"). This Policy governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from users ("You", "User", "Player") in connection with your use of the Platform and its associated services.
PG77 is committed to handling your personal data with the highest standards of care, transparency, and security. We process personal data in accordance with applicable international data protection principles and the regulatory requirements of the jurisdiction in which we operate. Where you access PG77 from Malaysia, we additionally recognise the principles of the Personal Data Protection Act 2010 (PDPA) as a relevant reference framework for data handling standards.
By registering an account, making a deposit, or otherwise using the PG77 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must immediately discontinue use of the Platform and may request account closure by contacting [email protected].
Malaysian Users: PG77's platform processes financial transaction data in connection with Malaysian payment methods including Maybank2u, CIMB Clicks, Public Bank Online, Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, and FPX. Financial transaction data processed through these methods is handled in accordance with the security standards required by each respective payment service provider and Bank Negara Malaysia guidelines where applicable.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
PG77 collects the following categories of personal data from Users:
PG77 collects personal data through the following channels:
PG77 processes your personal data for the following specific, legitimate, and documented purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, contact details |
| Identity and age verification (KYC) | KYC data, date of birth, identification documents |
| Processing deposits and withdrawals | Financial transaction data, payment method identifiers |
| Providing gaming and betting services | Gaming activity data, account balance |
| Regulatory compliance and AML monitoring | Transaction data, KYC data, IP address |
| Fraud prevention and security | Technical data, transaction patterns, geolocation |
| Responsible gambling monitoring | Gaming activity data, self-limit settings |
| Customer support and dispute resolution | Communication data, account records |
| Platform performance and improvement | Technical and usage data, cookie data |
| Marketing communications (where consented) | Contact details, gaming preferences |
PG77 does not use your personal data for purposes other than those listed above without first obtaining your explicit consent or establishing a separate, clearly communicated lawful basis for processing.
PG77 processes your personal data on one or more of the following legal bases, as applicable to each processing activity:
PG77 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of third parties strictly as required to operate the Platform and fulfil our legal obligations:
Transaction data is shared with the payment processors handling your chosen deposit and withdrawal method — including Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, DuitNow infrastructure providers, FPX, and cryptocurrency network nodes — solely to initiate and confirm your transactions.
Identity documents and verification selfies submitted by you are processed by our contracted third-party KYC verification partners. These partners operate under strict data processing agreements and are prohibited from using your data for any purpose beyond identity verification on behalf of PG77.
PG77 may be required to disclose personal data and transaction records to regulatory authorities, law enforcement agencies, or judicial bodies where required by applicable law — including in connection with anti-money laundering investigations, tax reporting obligations, or court orders.
Cloud infrastructure providers, server hosting partners, and platform technology vendors may have limited access to data held on systems they operate on PG77's behalf. All such partners are bound by data processing agreements that restrict use of your data to the delivery of contracted services only.
PG77 requires all third-party data processors to implement security measures equivalent to or exceeding those applied internally by PG77. No third-party partner is authorised to further share, sell, or independently process your personal data without separate written authorisation from PG77.
As an internationally operating online platform, PG77 and certain of its third-party service providers process data in jurisdictions outside Malaysia. When personal data is transferred internationally, PG77 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that required within the jurisdiction of origin.
Safeguards applied to international data transfers may include standard contractual clauses incorporated into data processing agreements, transfers to jurisdictions recognised as providing an adequate level of data protection, and binding corporate rules where applicable.
For questions about the specific safeguards applicable to international transfers of your personal data, please contact PG77 at [email protected].
PG77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes or enforce contractual rights. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with PG77's internal data destruction protocols.
PG77 uses cookies and similar tracking technologies to enhance the functionality and security of the Platform, to maintain session continuity, and to collect analytical data that helps us improve the user experience. The following categories of cookies are used on pg77.buzz:
These cookies are essential for the Platform to function and cannot be disabled. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure platform stability.
These cookies remember your preferences and settings — such as language selection, display preferences, and responsible gambling limit acknowledgements — to personalise your experience on the Platform.
We use anonymised analytics tools to understand how Users interact with the Platform — including which pages are visited, how long sessions last, and where users encounter friction in navigation. This data is used solely to improve Platform performance and does not identify individual users.
You may configure your browser settings to reject non-essential cookies. Please note that disabling cookies may affect the functionality of certain Platform features. For further information on managing cookies, refer to the help documentation for your browser.
PG77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, PG77 will notify affected users as promptly as practicable and will take all reasonable steps to contain and remediate the breach.
As a User whose personal data is processed by PG77, you hold the following rights with respect to your personal information. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and your registered account email address.
PG77 will respond to all data rights requests within thirty (30) calendar days. Where a request is complex or numerous, this period may be extended by a further sixty (60) days, with notice provided to you explaining the reason for the extension.
PG77 operates exclusively for adults aged 21 years and above. The Platform does not knowingly collect personal data from individuals under the age of 21. Age of majority verification is conducted as part of both the account registration process and the mandatory KYC verification procedure.
If PG77 becomes aware or has reasonable grounds to believe that personal data has been collected from a person under the age of 21 — whether through misrepresentation during registration or any other means — we will immediately:
Parents and guardians who believe a minor may have accessed or registered on PG77 are urged to contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
PG77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Amendments will be published on this page with an updated "Last Updated" date displayed prominently at the top of the Policy.
For material changes that significantly affect how we process your personal data or that limit your rights, PG77 will endeavour to provide advance notice via the email address registered to your account before the changes take effect. Your continued use of the Platform following publication of any amendments constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how PG77 protects and manages your personal data.
For all privacy-related enquiries, data rights requests, or concerns about how PG77 handles your personal data, please contact us using the details below. Please note that the email address listed is for correspondence only and is not a clickable link.
Our Privacy Policy is built around six core data protection commitments — each one designed to ensure your personal information is handled with respect, transparency, and security at every stage.
Every byte of data you transmit to PG77 — from login credentials to payment details — is encrypted with bank-grade SSL, the same standard used by Maybank and CIMB Clicks.
PG77 never sells, rents, or trades your personal data to third parties for commercial gain. Your information is used exclusively to operate and improve your PG77 experience.
Access, rectification, erasure, portability, and objection rights are fully supported. Submit a request at any time and receive a response within 30 days — guaranteed.
Identity documents submitted for KYC verification are handled by certified third-party providers bound by strict data processing agreements. Documents are never stored beyond legally required retention periods.
PG77 defines explicit retention periods for every data category — from five-year AML records to twelve-month technical logs. When retention periods expire, data is securely deleted.
We write our Privacy Policy in clear, accessible English — not impenetrable legalese. Every Malaysian player should be able to understand exactly how their data is handled, without needing a lawyer.